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RETURNS POLICY OF DERRIMUT DISCOUNT FURNITURE

 

DAMAGED OR FAULTY PRODUCTS

Upon delivery, please inspect your products and notify us immediately of any faults or damage. You should notify us within 7 days of your delivery date of any damage or faults of your goods. A replacement or refund will be offered to you for a major defect which renders the product not fit for purpose. Reports for minor defects where the product fails to be of acceptable quality and the failure does not amount to a major defect will be reviewed on a case-by-case basis and we will offer you an appropriate solution in the form of a replacement part, repair, small discount, or paint pen to conceal small imperfections to painted finishes. Please email us with your order details and photos of the damaged or faulty product to hello@derrimutdiscountfurniture.com and our customer support team will get in touch with you to resolve.

 

CHANGE OF MIND

Please choose all other items carefully as there is no exchange or refunds provided where you have simply changed your mind, made a wrong selection, or purchased an unsuitable gift. We recommend you carefully view all furniture items in store to ensure they are suitable.

 

 

MINOR IMPERFECTIONS AND VARIATIONS

As the majority of our products are constructed from sustainably sourced hardwood timber, variations in wood grains, colour and finish are fair and reasonable and to be expected when purchasing products with this material makeup. In these instances, we are unable to provide returns or replacements for reasonable minor imperfections in the colour and grains of the hardwood.

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